Archive for the tag 'customer retention'

Priceless: The value of following up.

Mark Riffey July 18th, 2008

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Today Mark talks about the value of following up with your prospects and clients.

Taking customers for granted

Mark Riffey June 20th, 2008

Today, Mark talks about the perils of taking customers for granted, one of the ugly ways you can lose clients - even those clients you’ve had for 30 years.